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Unable To Connect To The Internet From Web-Enabled Program

When you install any antivirus or Firewalls on your devices, it will keep you protected from external threats. The internet firewall scans all the incoming and outgoing files to make sure the infected and harmful files does not filter through its wall. The antivirus software installed on your device stops you from visiting the virus infected pages. Antivirus keeps on scanning your device all the time and cleans all the threats they detect.However, they misidentify the program with the viruses sometimes and stops them from connecting to the internet. In such cases, you can speak with a technical expert on Norton Support Phone Number, or you can follow the instructions given below:

Step 1 – The firewall program rules need to be modified

  • Go to the Norton security application on your computer and click on open.
  • Click on the settings.
  • You need to click on the firewall in the settings window.
  • In the program column on the program tab, you need to scroll down the list to find the executable file for the program you cannot use.
  • You can choose to do one of the following:
    • Once you find the entry for the executable file of the program, change from access to allow. Click on apply in the Firewall window, and then click on close.
    • Unable to find an executable file, click on add.
  • Search the executable file for the program you want to configure by browsing, select the file, and click on OK.
  • You need to click on – Manual configure from the drop-down, and then click on OK.
  • Select – allow and click on next in the add rule window.
  • You need to select connections to and from other computers and click on Yes.
  • Set to – any computer and click on next.
  • You need to select – all types of communications (all ports, local & remote) and click next to apply this rule to all the ports.
  • Then you need to select – create a security history log entry and click on the next.
  • Click on next, after typing a description for this rule.
  • Click on the finish after reviewing the information about the rule.
  • Click apply in the firewall window and click on close.

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If this does not resolve the issue, then you can follow the step given below:

Step 2 – Changing the trust level of the Network Firewall.

  • Go to the Norton security application on your computer and click on open.
  • Click on the settings.
  • You need to click on the firewall in the settings window
  • Under – network settings next to the – network trust in the general settings tab click on configure.
  • The network computer on which you want to change the trust level, you need to click on the name of a particular computer in the network map.
  • You need to select – full trust from the drop-down list under the – trust level.
  • Click on apply, then on OK.
  • Click on Close.

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Even after trying step 2, if you are not able to resolve the issue, then you can follow the step given below:

Step 3 – Uninstalling non-Symantec Security Product

You will not be to connect to the internet from web-enabled program due to the conflict with non-Symantec security present in your computer. You can follow this step to remove the non-Symantec product from your device.

  • You need to press Windows + R key on your keyboard to open the – run dialogue box.
  • Type – appwiz.cpl in the space provided and press enter.
  • You will see the list of the currently installed programs from which you can select the non-Symantec programs and click on uninstall or remove.
  • You need to follow the screen instructions to complete the uninstallation.
  • Restart your computer once you completely uninstall the non-Symantec products from your computer.

If you are not able to uninstall the non-Symantec product from your computer, then you can read the program documentation or contact the manufacturer of the program to uninstall a non-Symantec product from your computer.

If you are not able to resolve the issue following any of the steps above, then you can call Norton Antivirus Tech Support Number +1-888-846-5560 any time of a day. You will be able to speak to technical support team 365 days during a day or a night.